Return & Refund Policy – PDR Palasa Cashew
At PDR Palasa Cashew, we take great care to ensure that our cashews are fresh, hygienically packed and delivered in good condition. As our products are food items, returns and refunds are subject to the terms below.
1. Returns
Due to the nature of our food products, we generally do not accept returns once an order has been delivered, except in cases where the product is:
- Damaged during delivery
- Incorrectly delivered
- Defective or unsuitable for consumption due to a quality issue attributable to us
Any return request must be approved by PDR Palasa Cashew before the product is sent back.
2. Damaged Products
If your package or product is damaged when received, please contact us as soon as possible.
To help us process your request, please provide:
- Order number or order details
- Customer name and phone number
- Clear photographs of the outer package
- Clear photographs of the damaged product
- A brief description of the issue
Our team will review the request and determine the appropriate resolution.
3. Incorrect Products
If you receive a product different from what you ordered, please contact us promptly.
After verification, we may arrange for:
- Replacement of the correct product, or
- A refund, where replacement is not possible
4. Quality Issues
If you believe that a product has a genuine quality issue, please contact us immediately after receiving the order.
Quality complaints will be reviewed based on the product condition, order details and information provided by the customer.
We may request photographs or other information to evaluate the complaint.
5. Refunds
If a refund is approved, the refund amount will generally correspond to the eligible product/order amount determined by PDR Palasa Cashew.
Refunds will be processed through the original payment method where possible.
The time taken for the amount to appear in your account may depend on the payment gateway, bank or financial institution.
6. Non-Refundable Situations
Refunds or replacements may not be provided in cases including:
- Change of mind after delivery
- Incorrect product selection by the customer
- Incorrect delivery address provided by the customer
- Damage caused after delivery due to improper handling
- Improper storage of the product after delivery
- Product consumed substantially before reporting a complaint
- Failure to provide sufficient information or evidence for a reported issue
7. Cancellation of Orders
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once the order has been processed, packed or dispatched.
For wholesale and bulk orders, cancellation terms may be agreed separately before order confirmation.
8. Wholesale & Bulk Orders
Wholesale and bulk orders may be subject to separate return, cancellation and refund terms depending on:
- Quantity
- Product grade
- Packaging
- Order value
- Custom requirements
- Payment terms
These terms may be confirmed with the customer before the order is finalized.
9. Refund Processing
Once a refund is approved, we will initiate the refund within a reasonable processing period.
The actual credit time may vary depending on the payment provider or bank.
PDR Palasa Cashew is not responsible for delays caused by banks, payment gateways or other third-party financial service providers.
10. Contact Us
For return, replacement or refund-related assistance, please contact us:
PDR Palasa Cashew
Established Since 1994
📧 Email: pdrpalasacashew@gmail.com
📞 Phone: +91 9493835866
🌐 Website: www.pdrpalasacashew.com
PDR Palasa Cashew
Premium Quality Cashews | Wholesale & Retail | All India Delivery